Cookie Policy

Learn how we use cookies to enhance your healthcare experience and protect your privacy.

Effective Date: August 1, 2025 | Last Updated: August 1, 2025

1. What Are Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They are widely used by website owners to make their websites work more efficiently, as well as to provide reporting information.

At Myelin Technologies Limited ("Myelin," "we," "us," "our"), we use cookies to enhance your experience on our healthcare platform, remember your preferences, and provide personalized healthcare services.

What Information Do Cookies Store?

Cookies may store various types of information including:

  • Your login credentials and authentication status
  • Your preferences and settings
  • Information about your interactions with our platform
  • Healthcare appointment preferences and history
  • Language and location preferences

2. How We Use Cookies

We use cookies for various purposes to improve your healthcare experience and ensure our platform operates effectively.

Essential Healthcare Functions

Cookies enable critical healthcare platform functionality:

  • Secure Authentication: Maintain your logged-in status securely across healthcare sessions
  • Appointment Management: Remember your booking preferences and appointment history
  • Healthcare Provider Matching: Store your location and specialty preferences
  • Medical Form Completion: Save progress on lengthy medical questionnaires
  • Security Measures: Detect and prevent fraudulent activities

Personalization and User Experience

We use cookies to customize your healthcare journey:

  • Remembering your preferred healthcare providers and clinics
  • Customizing the interface based on your accessibility needs
  • Providing relevant health information and resources
  • Suggesting appropriate medical specialties based on your history
  • Maintaining your communication preferences

Analytics and Platform Improvement

Cookies help us enhance our healthcare services:

  • Understanding how users navigate our healthcare platform
  • Identifying popular healthcare services and features
  • Measuring the effectiveness of our appointment booking system
  • Optimizing page load times and platform performance
  • Analyzing healthcare access patterns to improve service delivery

3. Types of Cookies We Use

We use several different types of cookies on our healthcare platform, each serving specific purposes to enhance your medical care experience.

Strictly Necessary Cookies

These cookies are essential for our healthcare platform to function properly and cannot be disabled.

  • Session Management: Maintain your login status during healthcare sessions
  • Security Tokens: Prevent cross-site request forgery and ensure secure transactions
  • Form Data: Temporarily store medical form information during completion
  • Load Balancing: Ensure optimal platform performance and availability
  • GDPR Compliance: Remember your cookie consent preferences

Performance Cookies

These cookies collect information about how you use our website to help us improve performance.

  • Page Analytics: Track which healthcare pages are most visited
  • Error Reporting: Identify and fix technical issues quickly
  • Speed Optimization: Monitor page load times for better user experience
  • Feature Usage: Understand which healthcare features are most valuable
  • Platform Metrics: Measure overall platform performance and reliability

Functional Cookies

These cookies enable enhanced functionality and personalization for your healthcare experience.

  • User Preferences: Remember your language, location, and accessibility settings
  • Healthcare Favorites: Store your preferred doctors and medical facilities
  • Appointment History: Maintain records of your booking patterns and preferences
  • Communication Settings: Remember how you prefer to receive healthcare notifications
  • Interface Customization: Adapt the platform to your individual needs

Analytics Cookies

These cookies help us understand how our healthcare platform is used and how we can improve it.

  • User Journey Analysis: Track how patients navigate through our healthcare services
  • Conversion Tracking: Measure successful appointment bookings and completions
  • Healthcare Trends: Identify popular medical specialties and services
  • Geographic Analysis: Understand healthcare access patterns by region
  • Device Optimization: Ensure our platform works well on all devices

4. Third-Party Cookies

Some cookies on our healthcare platform are set by third-party services that we integrate with to enhance your medical care experience. These trusted partners help us provide comprehensive healthcare services.

Healthcare Integration Partners

We work with various healthcare technology providers:

  • Electronic Health Records (EHR) Systems: Secure integration with medical record platforms
  • Payment Processors: Secure handling of healthcare payments and insurance claims
  • Telemedicine Platforms: Video consultation and remote healthcare services
  • Laboratory Integration: Seamless lab result delivery and management
  • Pharmacy Networks: Prescription management and medication delivery

Analytics and Performance Services

Third-party analytics help us improve our healthcare services:

  • Google Analytics: Website usage analysis and healthcare service optimization
  • Hotjar: User experience analysis and platform improvement insights
  • Performance Monitoring: Real-time platform performance and uptime tracking
  • Error Tracking: Automated error detection and resolution

Communication and Support Services

These services enhance patient communication and support:

  • Live Chat Support: Real-time patient assistance and healthcare guidance
  • Email Marketing: Healthcare newsletters and appointment reminders
  • SMS Notifications: Appointment confirmations and health alerts
  • Social Media Integration: Healthcare information sharing and community support

Important Note: All third-party integrations are carefully selected and must meet our strict healthcare data protection standards. We ensure that any cookies set by our partners comply with medical privacy regulations and our security requirements.

5. Cookie Consent and Management

We respect your right to control how cookies are used on our healthcare platform. We provide multiple ways for you to manage your cookie preferences and maintain control over your data.

Cookie Consent Banner

When you first visit our healthcare platform, you'll see a cookie consent banner that allows you to:

  • Accept all cookies for the full healthcare experience
  • Accept only essential cookies for basic functionality
  • Customize your cookie preferences by category
  • Learn more about each type of cookie we use

Cookie Preference Center

You can access our Cookie Preference Center at any time to:

  • Review and modify your current cookie settings
  • Enable or disable specific cookie categories
  • Understand the impact of different cookie choices on your healthcare experience
  • View detailed information about third-party cookies
  • Download a record of your cookie preferences

Granular Control Options

We provide detailed control over different aspects of cookie usage:

  • Functionality Cookies: Choose which personalization features to enable
  • Analytics Cookies: Opt in or out of usage analytics and performance tracking
  • Third-Party Integration: Control which external healthcare services can set cookies
  • Communication Cookies: Manage cookies related to healthcare notifications and reminders

Healthcare Experience Impact: Please note that disabling certain cookies may limit some healthcare features, such as personalized provider recommendations, appointment history, and seamless form completion. We'll always inform you of any potential impact before you make changes to your cookie settings.

6. How to Control Cookies

You have several options to control and manage cookies on our healthcare platform. We provide both platform-specific controls and guidance for browser-level management.

Platform Controls

Within your Myelin account, you can manage cookies through:

  • Account Settings: Access cookie preferences in your profile settings
  • Privacy Dashboard: View and modify all privacy-related settings in one place
  • Cookie Preference Center: Detailed controls for each cookie category
  • Data Export: Download a complete record of your cookie preferences and data

Browser Controls

You can also manage cookies directly through your web browser:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Preferences > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Mobile Device Controls

For mobile healthcare access, you can control cookies through:

  • iOS Safari: Settings > Safari > Privacy & Security
  • Android Chrome: Chrome app > Settings > Site settings > Cookies
  • Myelin Mobile App: In-app privacy settings and cookie controls

Third-Party Opt-Out Options

For analytics and advertising cookies, you can opt out through:

Healthcare Service Impact: Blocking or deleting cookies may affect your ability to access certain healthcare features, maintain your login status, or receive personalized medical recommendations. We recommend using our platform-specific controls for the best balance of privacy and functionality.

7. Cookie Retention and Storage

Different types of cookies have different retention periods based on their purpose and regulatory requirements for healthcare data.

Session Cookies

These temporary cookies are automatically deleted when you close your browser:

  • Authentication tokens for secure healthcare sessions
  • Temporary form data during medical questionnaire completion
  • Shopping cart contents for healthcare products or services
  • Security tokens to prevent cross-site attacks

Persistent Cookies

These cookies remain on your device for specified periods:

  • Remember Me (30 days): Keep you logged in to your healthcare account
  • Preferences (1 year): Store your language, location, and accessibility settings
  • Healthcare Favorites (2 years): Remember your preferred doctors and clinics
  • Cookie Consent (1 year): Remember your cookie preference choices

Analytics Cookies

Analytics cookies have specific retention periods for healthcare compliance:

  • Google Analytics (24 months): Website usage and performance data
  • Platform Analytics (18 months): Healthcare service usage patterns
  • Performance Monitoring (6 months): Technical performance metrics
  • Error Tracking (3 months): System error logs and debugging data

Healthcare-Specific Retention

Some healthcare-related cookies have extended retention periods:

  • Appointment History (7 years): Required for medical record keeping
  • Payment Records (7 years): Financial and insurance compliance
  • Consent Records (Indefinite): Proof of patient consent for legal protection
  • Security Logs (5 years): Healthcare data breach prevention and investigation

Automatic Deletion: We automatically delete expired cookies and regularly review retention periods to ensure compliance with healthcare regulations and minimize data storage. You can request early deletion of your cookies at any time through your account settings.

8. International Cookie Transfers

As a healthcare platform serving patients internationally, some of our cookies and related data may be processed in different countries. We ensure all transfers comply with international healthcare data protection standards.

Data Processing Locations

Cookie data may be processed in the following regions:

  • European Union: Primary data processing under GDPR protection
  • United Kingdom: Healthcare data processing under UK data protection laws
  • United States: Limited processing through certified healthcare technology partners
  • Canada: Healthcare analytics and support services under privacy legislation

Transfer Safeguards

All international cookie data transfers are protected by:

  • Standard Contractual Clauses for EU data transfers
  • Adequacy decisions for approved countries
  • Healthcare-specific data processing agreements
  • Additional security measures for sensitive healthcare data
  • Regular compliance audits and certifications

Healthcare Compliance

International transfers maintain compliance with:

  • HIPAA (Health Insurance Portability and Accountability Act)
  • GDPR (General Data Protection Regulation)
  • PIPEDA (Personal Information Protection and Electronic Documents Act)
  • Local healthcare data protection regulations

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our healthcare services, legal requirements, or cookie usage practices.

When We Update This Policy

We will update this Cookie Policy when:

  • We introduce new healthcare features that require different cookies
  • We integrate with new third-party healthcare services
  • Legal or regulatory requirements change
  • We improve our privacy practices or security measures
  • We receive feedback from patients about cookie usage

How We Notify You

When we make material changes to this Cookie Policy, we will:

  • Display a prominent notice on our healthcare platform
  • Send an email notification to registered users
  • Update the "Last updated" date at the top of this policy
  • Provide a summary of changes in your account dashboard
  • Request renewed consent for new cookie types if required

Your Rights After Updates

After any policy updates, you retain the right to:

  • Review and modify your cookie preferences
  • Withdraw consent for new cookie types
  • Contact us with questions about the changes
  • Request deletion of existing cookies
  • Access previous versions of this policy for comparison

10. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Contact Information

headoffice@myelintechnologies.co.uk
Myelin Technologies Limited, United Kingdom